NDIS Support Workers & Carers – What To Claim!

Blue Orchid Accounting • October 28, 2025

For those working in the community and disability support sectors, tax time can be confusing. Whether you're employed under the NDIS or offer in-home care, there’s often uncertainty about what can be claimed, what documentation is needed, and how to approach deductions specific to your role. While support work can be diverse and dynamic, the expenses you incur while helping others may have tax implications.


Some everyday costs, from travel between clients to laundering work uniforms, may be work-related. But missteps can delay your return or raise red flags. This blog explores common areas where NDIS carers and community support workers may have tax-deductible expenses and where careful record-keeping and clarity are essential.

Understanding Work-Related Travel Claims for NDIS Carers

Carers and support workers often travel between homes, service locations, and community activities. While driving from home to your first job of the day generally isn’t deductible, travel between workplaces or clients may be considered work-related.


Common examples of allowable work travel include:


  • Driving from one client’s home to another
  • Travelling to external training courses directly related to your current role
  • Visiting multiple job sites during a single shift


It’s important to keep accurate records. This includes:


  • A logbook recording kilometres travelled for work purposes
  • Dates, locations, and the purpose of the trip
  • Receipts for fuel, tolls, or car maintenance (if claiming car expenses)


Transport claims can differ depending on whether you’re using your car or being reimbursed. Claims should reflect expenses tied to work duties and exclude private or commuting use.

Uniforms & Laundry: What Qualifies for Tax Deductions?

Many support workers must wear specific attire on the job, which may include branded shirts or clothing that identifies their employer. Personal protective equipment (PPE) like gloves or closed shoes is also necessary in some roles.


What may be claimable:


  • Branded or occupation-specific uniforms
  • Protective items (as required by the role)
  • Laundry costs for cleaning these items


However, general clothing like plain black pants or shoes (even if worn to work) is not generally deductible. If eligible uniforms are being laundered at home, a standard rate per load may be used to calculate laundry costs, provided you keep reasonable records.

Claiming Self-Education to Support Your Career in Care

Support work often involves continued learning. If you're undertaking a course or attending workshops that directly relate to your current role, some of those costs may be deductible. However, education designed to help you enter a new profession (e.g. switching from care to nursing) generally isn't claimable.


Potentially deductible expenses may include:


  • Short courses improving skills used in your current job
  • First aid or CPR refresher courses (if required for your role)
  • Textbooks or stationery used for eligible training
  • Travel costs to attend related seminars or workshops


Keep documentation such as course enrolment details and receipts, and be ready to demonstrate how the study links to your current work.

Phone, Internet & Tech: When Are They Deductible?

If you regularly use your phone or home internet to coordinate shifts, update case notes, or check client schedules, part of those expenses may be connected to your work.


Examples of relevant tech-related expenses:


  • A portion of your monthly mobile bill (if used for work communication)
  • Internet usage if required to access work systems or email
  • Work-related apps or software subscriptions
  • Devices such as laptops or tablets (apportioned between work and private use)


The key is to apportion claims correctly. If you use your mobile phone 40% of the time for work and 60% for personal use, only the work-related portion should be calculated. A usage diary over a 4-week representative period may help support your claim.

Common Mistakes That Could Delay Your Tax Refund

Many support workers and carers make simple errors at tax time that can lead to delays or compliance issues. Being proactive and organised can help keep things on track.


Mistakes to avoid include:


  • Claiming travel from home to your workplace (not generally deductible)
  • Overestimating work-related phone or internet usage without evidence
  • Failing to keep records like receipts or logbooks
  • Claiming private expenses as work-related
  • Not apportioning shared expenses appropriately


Use a dedicated folder or digital app to store work-related receipts, and update your logbook or usage diary regularly rather than rushing at tax time.

Union Fees, Registrations & Insurance You Might Be Missing

Support work often involves industry memberships, registration fees or insurance related to public liability or professional indemnity—particularly if you’re a contractor or sole trader.


These may include:


  • Union fees (if relevant to your job)
  • Memberships with industry bodies
  • Work-related licences or registrations required to perform your duties
  • Public liability insurance (if self-employed)


Keep a copy of all invoices and ensure each cost directly relates to your employment or income-earning activities.

Home Office Claims for Community-Based Roles

While most care and support duties happen in the field, many workers spend time at home preparing reports, updating client records, or managing schedules. Some of your home office use may relate to work in these cases.


Common elements to consider:


  • Electricity or internet usage for work-related tasks at home
  • Depreciation on a desk, office chair, or work computer
  • Stationery or other home-based work supplies


Depending on the situation, you can use the fixed rate or actual cost methods. Keep a diary for 4 weeks to help justify your calculation.

Why Partnering with a Tax Accountant Could Benefit You Long-Term

Navigating tax rules as a community or NDIS support worker isn’t always straightforward. An accountant understanding the care sector may help identify deductions aligning with current ATO expectations. They may also assist in preparing accurate returns, reducing the risk of errors, and helping you maintain well-organised records.


When consulting accountants on the Central Coast, consider bringing:


  • Your work calendar or shift roster
  • Travel logbook and vehicle details
  • Receipts for uniforms, tech, education, and memberships
  • Usage breakdowns for phone or internet
  • Notes on home office time


Having a clear picture of your work habits and related costs makes these discussions more productive, especially when reviewing options for tax-time planning.

Ready to Prepare for Tax Time? We’re Here to Help

At Blue Orchid Accounting, we understand the unique needs of carers and NDIS support workers navigating the complex world of tax deductions. Whether you’re looking to stay compliant, keep your records in check, or simply want help identifying what may apply to your role, our tax accountants on the Central Coast are ready to assist.


Contact us via our contact page or give us a call to speak with a tax accountant on the Central Coast about your work-related expenses and the next steps.

A Close up Of a Purple Orchid on A White Background — Blue Orchid Accounting In Woongarrah, NSW

Blue Orchid Accounting


Since 2011, Blue Orchid Accounting has been providing clients throughout the Central Coast with a comprehensive range of taxation and accounting services. We strive to provide friendly, straightforward advice, helping ensure you’re enabled to make smarter financial decisions and further safeguard your wealth.


Find Us On Facebook
Tax Accountant Computing ASIC Fees
By Blue Orchid Accounting • August 21, 2026
Prepare for ASIC fee increases and avoid costly penalties. Get practical compliance guidance from accountants on the Central Coast. Act now.
Central Coast Taxation
By Blue Orchid Accounting • August 21, 2026
Carrying forward a company tax loss isn't automatic. Learn how continuity of ownership and business continuity tests affect Central Coast businesses.
By Blue Orchid Accounting • August 20, 2026
Taking money or other benefits from a private company is not always as simple as making a withdrawal. Under Australia’s Division 7A tax rules, certain payments, loans and forgiven debts can be treated as taxable dividends. Here is a practical overview of how Division 7A works and how private business groups can manage the risk. What is Division 7A? Division 7A is designed to prevent shareholders and their associates from accessing private company profits without paying the appropriate tax. It applies mainly where a private company provides a financial benefit to: A shareholder; or An associate of a shareholder, such as a spouse, relative, family trust or related entity. If Division 7A applies, the benefit may be treated as an unfranked dividend. This means the recipient may need to include the amount in their assessable income without receiving a franking credit. What transactions can trigger Division 7A? Division 7A can apply to more than straightforward cash withdrawals. Common risk areas include: Payments A payment may include: Paying a shareholder’s private expenses; Paying personal credit-card balances; Transferring company property below market value; Paying school fees or mortgage expenses; or Providing company assets for private use. Recording a payment as a “shareholder drawing” does not prevent Division 7A from applying. Loans and advances Division 7A may apply where a private company lends money to a shareholder or associate and the amount is not repaid before the company’s lodgment day. The lodgment day is generally the earlier of: The due date for the company’s tax return; and The date the return is actually lodged. This means lodging the company return early may bring forward the deadline for addressing the loan. Forgiven debts Division 7A may also apply where the company forgives a debt owed by a shareholder or associate. A formal debt release is not always required. Risk can arise where the company writes off the amount or acts in a way that suggests it does not intend to collect the debt. How can a company loan avoid becoming a deemed dividend? A shareholder loan can generally avoid an immediate Division 7A dividend if it is placed under a complying written loan agreement before the company’s lodgment day. A complying loan ordinarily requires: A written and legally effective agreement; Interest charged at no less than the annual Division 7A benchmark rate; A maximum term of seven years for an unsecured loan; or A term of up to 25 years for a qualifying loan secured by a registered mortgage over real property. The ATO’s benchmark interest rate for the 2026–27 income year is 8.77%. Because the benchmark rate changes annually, businesses should update their loan calculations each year. Minimum yearly repayments Once a complying Division 7A loan is established, the borrower must generally make a minimum yearly repayment from the following income year. The repayment is calculated using: The opening loan balance; The benchmark interest rate; and The remaining term of the loan. If the borrower pays less than the required amount by 30 June, the shortfall may be treated as an unfranked dividend. Businesses should also avoid temporary or circular repayments. For example, a shareholder should not repay a company loan immediately before 30 June and then borrow the money back shortly afterwards. Division 7A contains rules that may disregard these repayments. What is distributable surplus? A Division 7A dividend is generally limited to the company’s distributable surplus. Distributable surplus is calculated using a statutory formula based broadly on the company’s net assets, subject to specific adjustments. It is not necessarily the same as: Accounting profit; Retained earnings; Cash held by the company; or The balance of the company’s franking account. Market values and the legal character of assets and liabilities may affect the calculation. For this reason, businesses should prepare a documented distributable-surplus calculation rather than relying only on the balance sheet. Division 7A and family trusts Division 7A can also affect trust structures. A common arrangement occurs where a trust distributes income to a private company but does not immediately pay the amount. This is commonly referred to as an unpaid present entitlement, or UPE. In June 2026, the High Court delivered its decision in Commissioner of Taxation v Bendel. The Court found that the UPEs in that particular case were not loans made by the corporate beneficiary to the trustee for the purposes of section 109D. However, Bendel does not mean that all UPEs are automatically outside Division 7A. The trust deed, distribution resolutions and subsequent use of the funds remain important. Separate Division 7A provisions may apply if the trust provides payments, loans or other benefits to the company’s shareholders or their associates. Private groups with corporate beneficiaries should therefore review existing UPE arrangements in light of Bendel and the ATO’s updated position. Can a Division 7A mistake be corrected? The Commissioner has discretion under section 109RB to disregard a deemed dividend, or allow it to be franked, where the Division 7A outcome arose from an honest mistake or inadvertent omission. Relief is not automatic. The ATO may consider: How the mistake occurred; Whether reasonable care was taken; The taxpayer’s compliance history; and Whether appropriate corrective action was completed. Corrective action may involve repayments, interest, amended accounts, loan documentation or amended tax returns. Documents should never be backdated or created to support transactions that did not actually occur. Practical steps for business owners Division 7A should be reviewed throughout the year—not only when the company tax return is prepared. A practical compliance process should include: Reconciling shareholder and director loan accounts; Identifying private expenses paid by the company; Reviewing benefits provided to shareholders and family members; Documenting new loans before the company’s lodgment day; Calculating minimum yearly repayments; Confirming repayments have cleared by 30 June; Checking the source of repayment funds; Preparing a distributable-surplus calculation; and Reviewing trust distributions and UPEs. The bottom line Division 7A can turn an informal payment, loan or accounting entry into an unfranked taxable dividend. The best risk-management strategy is to identify transactions early, maintain effective documentation and review all shareholder and related-party accounts before 30 June and before lodging the company’s tax return. Division 7A is highly fact-dependent. Business owners should obtain professional advice before implementing or correcting a private company or trust arrangement. This blog provides general information only and is current as at 13 August 2026. It is not legal, tax or financial advice.
Show More